Terms and conditions

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Terms and Conditions

Agreement between You and European Coastal Airlines

Thank you for visiting ec-air.eu (the "Web Site"). Please read these terms and conditions carefully before you start to use the Web Site. By accessing and using this Web Site, you indicate that you accept (unconditionally and irrevocably) these terms and conditions (the ‘Agreement’). If you do not agree to these terms and conditions, please refrain from using our Web Site and exit immediately.
The Web Site is owned and operated by European Coastal Airlines, whose principal office is at Put Divulja 7, 21217 Kaštel Štafilić, Croatia.
You represent and warrant you possess the legal right and ability to enter into this Agreement and to use this Web Site in accordance with all terms and conditions herein.
You promise to us you are old enough to enter legally binding contracts through this Web Site and you know you will be responsible for all payments due to us for bookings made by you or another person using your login information.
Please also make sure that you have read and accept our Privacy Policy.

Entire Agreement

These terms and conditions and any other legal notices, policies and guidelines of European Coastal Airlines (ECA) linked to these terms and conditions constitute the entire agreement between you and ECA relating to your use of this Web Site and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter and the terms and conditions may not be amended or modified except by making such amendments or modifications available on this Web Site.

Disclaimer of Warranties and Limitation of Liability

General

Your access to and use of software and other materials on, or through, this Web Site is solely at your own risk. We make no representation, warranty or covenant whatsoever about the reliability, stability or virus free nature of such software.

DISCLAIMER OF WARRANTY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND COVENANTS RELATING TO THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN THIS WEB SITE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT REPRESENTATION, WARRANTY OR COVENANT OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY

IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING AMONG OTHER THINGS LOSS OF REVENUE OR PROFITS), PUNITIVE, OR EXEMPLARY, DAMAGES OF ANY KIND OR SUBJECT TO EQUITABLE OR INJUNCTIVE REMEDIES (WHETHER BASED ON BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) ARISING OUT OF

1. ACCESS TO, OR USE OF THIS WEB SITE, OR DELAY OR INABILITY TO USE THIS WEB SITE, OR ANY INFORMATION CONTAINED IN THIS WEB SITE; OR,
2. THE AVAILABILITY AND UTILITY OF PRODUCTS AND SERVICES (EXCEPT CARRIAGE BY AIR PERFORMED BY US).
3. NOTHING IN THIS LIMITATION OF LIABILITY SHALL EXCLUDE LIABILITIES NOT PERMITTED TO BE EXCLUDED BY APPLICABLE LAW.

ANY CARRIAGE BY AIR USING A TICKET OBTAINED USING THIS WEB SITE SHALL BE SUBJECT TO THE CONDITIONS OF CARRIAGE OF THE RELEVANT CARRIER AND MAY ALSO BE SUBJECT TO THE WARSAW CONVENTION OR THE MONTREAL CONVENTION, WHICH MAY LIMIT THE CARRIER'S LIABILITY IN CERTAIN CIRCUMSTANCES. YOU SHOULD REFER TO THE NOTE ON CONDITIONS OF CARRIAGE SET OUT BELOW.
ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY US.

Indemnity

As a condition of use of this Web Site, you agree to indemnify us from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this Web Site, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.

Links to Third-Parties` Web Sites

This Web Site may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.

Limitations on Use

You agree to use this Web Site solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Web Site only for personal, non-commercial use. 
You agree to use the Web Site's services to make only legitimate reservations or purchases. You agree not to make any false reservation or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date. 
You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Web Site are your sole responsibility. 
You agree to not abuse the Web Site. "Abuse" includes, without limitation, using the Web Site to:

1. Defame, harass, stalk, threaten, abuse or otherwise violate others’ rights as defined by applicable law.
2. Harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
3. Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
4. Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trade-mark.
5. Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
6. Download or upload files that are unlawful to distribute through the Web Site.
7. Interfere with or disrupt the Web Site or servers or networks connected to the Web Site, including attempting to interfere with the access of any other user, host or network, including without limitation, overloading, initiating, propagating, participating, directing or attempting any “denial of service” attacks, “spamming”, “crashing”, “flooding” or “mail-bombing” the Web Site.
8. Direct bots, spiders, crawlers, avatars, intelligent agents or any other automated process at ECA’s computer systems or otherwise, create unreasonable load upon any of ECA’s computer hardware, network, storage, input/output or electronic control devices or infrastructure.
9. Transmit any information or software obtained through the Web Site, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Web Site.
10. Falsely use a password or personal identification number during logging into the Web Site, or misrepresent one’s identity or authority to act on behalf of another.
11. Violate this Agreement in any other manner.

We have taken reasonable steps to ensure the information provided by us on this Web Site is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties linked to or from the Web Site. 
Commentary and other materials posted on our Web Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Web Site, or by anyone who may be informed or act upon any of its contents. 
We aim to ensure that availability of the Web Site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the Web Site without notice. 
Also, your access to the Web Site may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Web Site is unavailable at any time or period

Intellectual property rights

All trademarks, copyright, database rights and other intellectual property rights in the content and materials included on the Web Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations (as well as the organization and lay out of the Web Site), and software are the property of European Coastal Airlines, it's affiliates or it's content suppliers and is protected by international trademark copyright and database laws and treaties around the world. All such rights are reserved. 
This Website is for the your personal, non commercial use and you may print off one copy and download extracts of any page(s) from our Web Site for this purpose. You agree not to modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web Site. You also agree not to create and/or publish your own database that features all or any part of this Web Site without our prior written express consent. Our status (and that of any identified content suppliers or third party links or pointers) as authors of the material on our Web Site must always be acknowledged. 
If you print off, copy or download any part of our Web Site in breach of this Agreement, your right to use our Web Site will cease immediately and automatically and you must, at our option, return or destroy any copies of the materials you have made. 
European Coastal Airlines, ECA, Fly-In Bistro & Restaurants and any other product or trade names of European Coastal Airlines referenced herein or connected to the same (whether existing now or created in the future) are our service marks or registered service marks. Other product and company names mentioned herein (or linked through our Web Site) may be the trademarks of their respective owners.

Website Bookings

You may book tickets on the Web Site without registering. However, if you register with European Coastal Airlines, you’ll be able to store your personal, travel, and credit card information in your profile, so there will be no need to re-enter the information the next time you log in and book travel on the Website. We recommend you fill in your personal preferences as this information will assist us in providing you with our optimum service and will also save you time for future inquiries and bookings. 
Please remember not to give your Login/ID, booking reference and/or password to anyone who is not a member of your immediate household. You agree to accept responsibility for all activities that occur under your account. You should take all necessary steps to ensure that your password and/or booking reference is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
You can book on the Web Site for up to 9 passengers per booking. You may simultaneously book flights for 9 adults and children (2-11 years old). Additionally, one infant (0-1 year old) can be booked per adult passenger. 
You are able to cancel your booking on the Web Site from the "My Account" section if you are logged in. You will then be subject to the fare rules that you agreed to when you confirmed the booking. You are required to contact one of our offices to arrange for any refunds or request online for an electronic ticket refund. 
If you make a change to an existing booking online and this results in a refund being due to you from European Coastal Airlines, then this refund will be provided to you in the form of an Electronic Miscellaneous Document (EMD) Receipt. This EMD Receipt can be used to purchase additional travel or services from European Coastal Airlines or can be exchanged for a refund at any ECA office, but is only valid for 1 year from the date of issue and must be used or refunded within that period. 
You may book flights up to 338 days before departure. You can request electronic tickets or pick up your tickets from locations listed during the booking process. Please note tickets can be collected only in one of our offices. If you choose to collect tickets from one of our offices, it must be completed within the time specified during booking process, failing which your booking will be automatically cancelled.
Akzeptierte Zahlungsweisen: PayPal, Kreditkarte

Use of Credit Cards

We accept major credit cards, and the credit card holder must be one of the passengers. We accept credit cards issued in countries as specified during the booking process. Your credit card will be debited when you click on the ‘Purchase Now’ button. If you do not have a credit card, you may choose to pay in cash while visiting one of our offices. If you wish to arrange for delivery or collection of a ticket in a country other than your country of departure, you will need to contact one of our local offices to make the booking and arrange payment and ticketing.

Kreditkartenzahlung

Akzeptierte Kreditkarten: MasterCard, Maestro, Visa, Diners
The Web Site uses T-Com Pay Way as a credit card payment gateway system. T-Com Pay Way implements the latest standards in online security – Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. ISO 8583 protocol ensures that the exchange of information between the payment gateway and the credit card processors is performed on a private network. This network is protected from nonauthorized access by a double firewall.

Security

We will take all reasonable measures to insure information you transmit to us using the Web Site will remain confidential and protected from unauthorized access. Despite those measures, we do not warrant unauthorized access to that information can never happen. We will not be liable for any such unauthorized access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

Security Information

To insure secure online payment and all other transactions of personal data, the Web Site uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. Usually a closed lock on your browser window shows a secure connection. For further information, please consult your browser’s security specifications. If your browser is equipped with SSL your transaction will automatically be secured. The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is in nested in another frame. To check that you have a secure connection (in Internet Explorer), click the right mouse button and properties, then certificates. Then you will see if the connection is secure or not. Another way (in Netscape Navigator) is to click the right mouse button and 'view frame info' at the bottom of the text you will see security information.
  Click to Verify - This site has chosen an SSL Certificate to improve Web site security Click to Verify - This site has chosen an SSL Certificate to improve Web site security
ABOUT SSL CERTIFICATES

Children

We do not knowingly solicit or collect Personal Information from or about children or knowingly market our products or services to children without the consent of a parent or legal guardian. If we become aware that the person submitting Personal Information, through any part of our Web Site, is a child, we will use reasonable efforts to delete that Personal Information from our files as soon as possible. If a parent or legal guardian requests review or deletion of Personal Information about their child before we have discovered and deleted the Personal Information, then we will of course honor that request. We do not seek to collect any Personal Information about children other than the Personal Information which is required when making an on-line booking for a child which must be submitted by a parent or legal guardian.

Passports

Please insure you have a passport valid for the duration of your trip. (Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel, EU citizens may use valid ID of the country of residence). You may also be required to obtain a visa for some destinations and it is your responsibility to do so. 
When making a booking you must ensure that your name (and the name of any person(s) for whom you are making a booking) matches exactly the name as it appears in your (or the person(s) for whom you are making the booking’s) passport. 
If you require any further information on passport or visa requirements, please contact the embassy of the country to which you will be traveling. 
A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur.

Airport / “Terminal at the Sea” Taxes

Some airports and “Terminals at the sea” will levy an airport departure tax, which is payable by passengers during the booking process. Information on these charges is not always given through our quoted fares and is your sole responsibility.

Currency Conversion

Currency rates are based on several publicly available sources. The accuracy of such rates is not verified, and actual rates may vary. Currency quotes are not updated every day. We believe in the accuracy of the information supplied by this application, but we do not warrant or guarantee such accuracy. If using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any other purposes, except for personal use, and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

Conditions of Carriage

The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned. With respect to our flights, please read our General Conditions of Carriage for Passengers & Baggage.

Website Contact

Online bookings

If you have a query regarding your online booking or encountered any problems whilst making your booking, please email us at sales@ec-air.eu

Non-booking related queries

If you experience any technical problems during your interaction with this website, please contact us at support@ec-air.eu.